Tri-State Transit Authority (TTA) service is accessible to persons with disabilities. Buses and vans are equipped with wheelchair lifts or ramps that enable persons in wheelchairs or persons who cannot navigate steps to ride. Buses have priority seating for persons with disabilities. Operators are trained to assist riders use lifts and ramps, secure wheelchairs, provide information on destinations, and announce stops, including any stop you request. You may travel with your respirator, concentrator, and portable oxygen. Service animals are welcome onboard buses and vans and in our facilities, but they must be under the control of the passenger at all times. Public information is available in alternative accessible formats upon request. To request information in alternative accessible formats, please call us at 304-529-7433 or email us at tta@tta-wv.com. For your safety and the safety of other passengers, we will secure your wheelchair.
Reasonable Modification Policy
Passengers with disabilities may request modifications to current service procedures to access the service. To make a request, please call us at 304-529-7433 or email us at tta@tta-wv.com. Please submit requests at least the day before the trip. Tri-State Transit Authority will not charge additional fees for passengers requiring reasonable modifications.
Dial-A-Ride
TTA operates Dial-A-Ride, a service for persons whose disability prevents them using riding TTA buses. The service operates the same days and hours within ¾ of a mile of our routes. Click here for more information on the Dial-a-Ride service.
ADA Complaints
If you have a complaint about the accessibility of our transit system or service or believe you have been discriminated against because of your disability, you can file a complaint.
How do you file a complaint?
You can call us at 304-529-7433, download and use our Title VI/ADA complaint form, or request a copy of the form by writing Tri-State Transit Authority, 1120 Virginia Avenue, Huntington, WV 22704.
You may file a signed, dated, and written complaint no more than 180 days from the date of the alleged incident. The complaint should include:
- Your name, address, and telephone number. (See Question 1 of the complaint form.)
- How, why, and when you believe you were discriminated against. Include as much specific, detailed information as possible about the alleged acts of discrimination, and any other relevant information. (See Questions 6, 7, 8, and 9 of the complaint form.)
- The names of any persons, if known, whom the Title VI officer could contact for clarity of your allegations. (See Question 10 of the complaint form.)
Please submit your complaint form to the address listed below:
Paul E. Davis – General Manager & CEO
Tri-State Transit Authority
1120 Virginia Avenue
Huntington, WV 22704
Do you need complaint assistance?
If you are unable to complete a written complaint or if information is needed in another language we can assist you. Please call us at 304-529-7433 or email us at tta@tta-wv.com.
How will your complaint be handled?
Tri-State Transit Authority (TTA) investigates complaints received no more than 180 days after the alleged incident. We will process complaints that are complete. You will receive a letter acknowledging that we have received your complaint.
TTA will generally complete an investigation within 90 days from receipt of a complaint. If more information is needed to resolve the case, we may contact you. Unless a longer period is specified, you will have ten (10) days from the date of the letter to send the requested information. If the requested information is not received, we may administratively close the case. A case may also be administratively closed if you no longer wish to pursue it.
After an investigation is complete, TTA will send you a letter summarizing the results of the investigation, stating the findings, and advising of any corrective action to be taken. If you disagree with the determination, you may request reconsideration by submitting a request in writing toTTA’s General Manager within seven (7) days of the date of TTA’s letter, stating with specificity the basis for the reconsideration. The General Manager will notify you of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, the General Manager will issue a determination letter upon completion of the reconsideration review.
Do I have other options for filing a complaint?
We encourage that you file the complaint with us. However, you may file a complaint with the West Virginia Division of Public Transit or the Federal Transit Administration.
West Virginia Division of Public Transit
Building 5, Room 650
1900 Kanawha Boulevard, East
Charleston, WV 25305
(304) 558-0428
DOTPublicTransit@wv.gov
Federal Transit Administration
Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590
How do I find out more information on TTA’s nondiscrimination obligations?
If you need to find out more about our nondiscrimination obligations, please contact us at 304-529-7433.
